Job Description

Job Description

Join the team at Hilton Grand Vacations at Sedona Summit as Assistant General Manager where you’ll play a pivotal role in delivering exceptional guest experiences and driving operational excellence in the breathtaking upper Sedona Plateau.

In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your main role will involve completing the tasks of your position in alignment with our service culture, thus contributing to the success of our company. As such, it is essential that you possess the necessary expertise and professionalism to ensure that our operations are conducted in an efficient and effective manner.

We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits – Now available on day one of employment!

Key Responsibilities:

Financial Leadership
•Develops, leads, and manages the operating and retail budgets for the Association(s), ensuring alignment with strategic goals.
•Implements and maintains effective cost and labor controls to drive financial efficiency and accountability.

Quality Standards & Operational Excellence
•Conducts daily inspections of units, buildings, and grounds to ensure high standards of cleanliness, maintenance, and presentation.
•Identifies deficiencies among team members, contractors, and physical assets, and determines the most effective and innovative solutions to address them.
•Oversees daily service levels, ensuring exceptional customer interactions and responsiveness.
•Proactively monitors for potential issues or areas of concern and takes timely, appropriate action to resolve them.

Leadership Development
•Coaches, guides, and mentors seven (7) department leaders, empowering them to achieve departmental and organizational goals.
•Provides ongoing support and professional development to team members, offering counsel to navigate challenges and enhance performance.

Team Member Engagement & Community Involvement
•Leads team member engagement initiatives and fosters strong community partnerships, serving as the property’s Champion for the Grand Impact Committee.
•Facilitates daily leadership stand-up meetings to align priorities and drive collaboration.
•Actively participates in department-specific meetings to stay connected with team needs and progress.
•Leads monthly executive leadership staff meetings and quarterly team member town hall events to promote transparency, recognition, and engagement.

Key skills and experience required:
•Minimum 7 years of direct resort operations experience
•Minimum 5 years of Managerial or Director level experience
•Previous time share experience strong preferred
•Strong communication skills
•Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects)
•Computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•Bachelor’s Degree or equivalent experience
•6 to 8 years in a related field
•5+ years in a managerial role

For over 30 years, we have been Hilton’s exclusive timeshare brand, delivering exceptional vacation experiences to more than 725,000 travel enthusiasts worldwide. At HGV, our top priority is to provide our members and guests with high-quality vacation ownership options, along with unmatched services and benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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