CDA Job at White Force Outsourcing Pvt Ltd, India

WDNxREwyN25xZTR1VVJBY25lc2QzclIw
  • White Force Outsourcing Pvt Ltd
  • India

Job Description

FITTR Job Title- Customer Delight Associate
Job Location- Pune
Seniority Level- Individual Contributor
Range Of Experience- 6months to 2 years
Job Summary:
Write the Job Summary on what this role would be doing, this is direct summary
of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our
customers, and we’re looking for a Customer Delight Associate to join our
dynamic team. As the first point of contact for our customers, you’ll play a key
role in addressing their needs and ensuring their satisfaction via email, chat, and
voice support.
In this role, you’ll be responsible for managing customer queries, resolving issues
efficiently, and delivering a seamless experience that goes above and beyond
expectations. You’ll bring your problem-solving abilities, clear communication,
and proactive approach to handle challenges, ensuring customers feel valued and
supported every step of the way.
With a Customer First mindset, your focus will be on creating positive
experiences, fostering long-term relationships, and continually improving the
FITTR experience. You’ll work closely with a team of like-minded individuals,
dedicated to delivering world-class service.
Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on-
 Provide Exceptional Support: Respond to customer queries via email, chat,
and phone calls, ensuring each interaction is handled with empathy, clarity,
and professionalism.
 Solve Customer Challenges: Proactively address and resolve customer
concerns by identifying the root cause and providing timely solutions.
 Deliver Delight: Create positive experiences by understanding customer
needs, offering personalized assistance, and going the extra mile to ensure
satisfaction.
 Maintain Performance Standards: Meet key customer support metrics,
such as response time, issue resolution time, and customer satisfaction
scores.
Requirements:
For the Tpe role activities we have idified the required skills, this list must cover
all of them along with educational and other qualifications-
 Customer First Approach: A passion for creating positive experiences and
solving customer problems with empathy and professionalism.
 Strong Communication Skills: Clear and articulate communication in both
spoken and written formats, ensuring customers feel understood and
valued.
 Problem-Solving Mindset: Enjoy tackling challenges and finding solutions
proactively, while maintaining a calm and friendly demeanor.
 Analytical Skills: Ability to manage the resolution process efficiently, using
clear and concise communication.
 Adaptability: Willingness to work in rotational shifts, including weekends,
and ability to thrive in a fast-paced, ever-changing environment.
Role Activites in Descending Order of Priority-
 Respond to Customer Queries: Answer customer emails promptly and
effectively, providing clear, accurate, and friendly responses.
 Maintain Tone and Quality: Ensure all communications maintain a positive
and empathetic tone, aiming for customer satisfaction and delight.
 Real-Time Assistance: Engage with customers via live chat, providing
immediate assistance for inquiries, concerns, and issues.
 Problem Resolution via Phone: Offer immediate solutions or guidance
during phone conversations, ensuring customers feel heard and supported.
 Personalized Communication: Foster strong relationships with customers
by providing personalized support and showing genuine care.
 Team Player: Contribute insights, challenges, and suggestions to team and
improve team performance.
Good to Have skills (Not must have skills)-
 Experience working in Email & Voice process
 Experience in handling foriegn clients

if you are interested contact on : 

email : sarthakwhiteforce@gmail.com
contact no : 9303007707

Job requirements

  • Experience: 1 to 4 Year.
  • Education : Any Graduate
  • Specilization : any...
  • Skills :
  • Industry Type : Fintech
  • Status : Not Disclose.

Job Tags

Full time, Immediate start, Shift work,

Similar Jobs

Allied Universal

Security Site Supervisor - Bank Job at Allied Universal

Allied Universal, North America's leading security and facility services company, offers...  ...a liaison between customers, Operation Managers and security officers. They will supervise...  .../ driving safety as appropriate to corporate procedures+ Prepared to participate in... 

Johnson Controls International plc.

BMS Operator Job at Johnson Controls International plc.

 ...The BMS Operator is responsible for overseeing the operation and maintenance of the Building Management System (BMS), which controls various building systems such as heating, ventilation, air conditioning (HVAC), lighting, and energy management systems. The role includes... 

Comfort Home Health Inc

Home Health Office Assistant Job at Comfort Home Health Inc

Home Health Office Assistant Location Simi Valley, CA : About Us: At Comfort Home Health, we are dedicated to providing compassionate, high-quality...  ...written communication skills Ability to multitask and work in a fast-paced environment Bilingual (English/Spanish)... 

The Alaska Club

Fitness Consultant: West Job at The Alaska Club

 ...Club, we take pride in being innovators in delivering health and fitness solutions across the state of Alaska. We strive to provide...  ...involvement. The Alaska Club is currently seeking Fitness Consultants to join our personal training team. In this role, you will work... 

Supplemental Health Care

School Psychologist Job at Supplemental Health Care

 ...Job Description: Supplemental Health Care has partnered with a school district to hire a School Psychologist to work in Wyoming, Delaware. As a school professional with SHC, youll be supported by our Schools Center of Excellence, a dedicated team of recruiters and...