Job Description

Client Relations Specialist - Fast Track Opportunity to Freight Broker

Join C.H. Robinson as a Client Relations Specialist and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments.

As a brand ambassador, you'll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. The Associate Portfolio Executive position stands out as a premier opportunity, offering abundant resources and development support.

Responsibilities:

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs
• Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution
• Reconnect with dormant customers, fostering relationships and stimulating demand
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits

Service Delivery & Business Development

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities

Process Efficiency:

• Adopt and apply new tools, technology, and processes to improve overall workflow
• Utilize data and reporting to identify service improvement opportunities and expand wallet share
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to
• Maintain a minimum portfolio size of existing customers by volume and revenue

Required Qualifications:

• High School Diploma or GED
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

Preferred Qualifications:

• Bachelor's Degree from an accredited college or university
• Attention to detail, accuracy, and problem-solving
• Demonstrated negotiation, collaboration, and influencing skills
• Proficient in Microsoft Office Suite of Programs

C.H. Robinson offers a range of benefits, including medical, dental, and vision insurance, 401(k) with company matching, and paid time off. We value diversity and inclusion and are committed to providing an equal opportunity workplace.

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