BACKGROUND:
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.
The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.
JOB DUTIES:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer service expectations
WHAT IT TAKES TO SUCCEED:
Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable, friendly, and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills
QUALIFICATIONS:
Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred but is not required
WHAT YOU NEED TO GET STARTED:
Quiet workspace
A Desktop or Laptop (Windows)
Wired internet connection
Noise-cancelling headset
TECHNOLOGY REQUIREMENTS
...make an impact? You will be responsible for the development and modification of safety-critical documentation. This will include technical content including, but not limited to, engineering and safety procedures, maintenance instructions, and associated technical...
Senior Cisco SDA-ISE Engineer Location: Remote (50% paid travel within the US required) Schedule: 5 days a week, occasional weekend work required Salary: $135,000/year with full benefits Insight at a Glance ~14,000+ engaged teammate s globally ~#20...
Job Description Job Description Superstar Automotive Recruiter Join the #1 Automotive Recruiting Team in North America
...Job Description Position:HR Generalist-Recruiter Position Summary: The HR Generalist-Recruiter position will administer various Human Resource functions for the organization related to recruitment, compensation, benefits, training with an emphasis on recruitment...
...Job Description Job Description Principal System Safety Engineer MIKEL invests in people and technology empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL...