Job Description

Description

Citizens is seeking a proactive, strategic communications professional to join our Executive Communications team. The successful candidate will develop and execute integrated communications plans and messaging strategies to support Citizens executive leadership. This is a highly visible role, ideal for a creative individual with exceptional critical thinking, stakeholder management skills, and a strong understanding of how corporate communications drives brand reputation.

This professional will play a pivotal role in advancing the banks enterprise narrative to position Citizens as a leading super-regional bank with a team of forward-looking leaders. Reporting to the Head of Executive Communications, this role will be instrumental in driving executive visibility through impactful internal and external storytelling.

Primary responsibilities include:

• Executive Thought Leadership
  • Design and execute integrated CEO thought leadership campaigns that align with business goals and shape brand perception.
  • Develop high-impact content, including external speaking engagements, community relations, social media content and internal messaging.
  • Develop and maintain collaborative relationships with Marketing, Events & Public Affairs teams to drive programming reach and impact.
• Media Relations
  • Support CEO and other executive media relations efforts, nationally and across key markets, to secure strategic placements that advance key messages.
  • Collaborate with social media teams to amplify reach.
• Internal & Senior Leader Communications
  • Establish and execute internal programming to drive broad colleague alignment around corporate strategy and growth initiatives.
  • Support senior leadership initiatives and meetings that influence key stakeholders and successfully position corporate strategy and priorities consistently across channels.
  • Develop and maintain strong cross-functional relationships, ensuring effective communication and strategy alignment.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Demonstrated expertise in corporate communications or public relations, developing and executing communications strategies across internal and external channels in an in-house or PR agency setting.
• Strong ability to craft compelling messaging and translate complex financial topics into clear, engaging content.
• Proficiency in media relations, including pitching, securing and tracking coverage, and managing interviews and events.
• Highly strategic and proactive mindset with strong critical thinking skills.
• Experience in executive communications, including speechwriting and presentation development.
• Entrepreneurial spirit with strong project management and organizational skills required, including the ability to prioritize multiple assignments.
• Exceptional writing and editing abilities, eye for detail, and written and verbal communication skills.
• Bachelors degree in Communications, Public Relations, Journalism, or a related field required.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday; 4 days in office, 1 day remote

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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