Desktop-Network Support Specialist II-III Job at Stevens County, Washington, Colville, WA

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  • Stevens County, Washington
  • Colville, WA

Job Description

Desktop-Network Support Specialist II-III Join to apply for the Desktop-Network Support Specialist II-III role at Stevens County, Washington OPEN : 7/25/2025 – Open Until Filled Desktop/Network Support Specialist Grade II-III Pay Rate: 29.52 – 37.14 /hr Overview Summary: Performs technical maintenance and support of County desktop and/or technology systems; installs, configures and maintains equipment and/or applications; performs component level tests and repairs; provides helpdesk and customer service support by troubleshooting, investigating and resolving technical system problems; and provides technical user training pertaining to assigned systems and equipment. Responsibilities Provides technical assistance to end-users with high-quality, customer-focused technical services. Works courteously and effectively with public officials, citizens, vendors, supervisors, and other employees, both in person and over the telephone; assisting them with a wide variety of technical support pertaining to County computer systems; functions effectively as a member of the team. Troubleshoots and resolves first-level desktop system problems and irregularities including, but not limited to, identifying issues and determining courses of action for problem resolution. Installs, tests and configures hardware and software; researches and resolves computer application integration issues; recommends solutions to meet specific needs; researches, recommends and implements upgrades as appropriate. Reformats and installs operating systems and other applications; rebuilds standard County software as needed; configures new endpoint devices. Performs component level repairs on hardware and peripherals. Reads technical journals to keep abreast of new software and hardware product; creates and maintains required records and documentation of support services performed; helps maintain County software licensing/installation information. Helps install network wiring and infrastructure components as assigned. Install and maintain security cameras, audio-visual equipment, intercom and card entry systems. Serves as backup for other staff members in a mutually supportive team environment and responds to system failures and maintenance emergencies. Continuously communicates with supervisor regarding the status of assignments and projects. Qualifications Education and/or Experience: Entry level Details Seniority level: Entry level Employment type: Part-time Job function: Information Technology Industries: Government Administration Materials required: Stevens County Job Application, personal resume and letter of interest detailing your background and describing how you meet or exceed the requirements. Include letters of reference attesting to your experience and knowledge of IT computer and network support. Work location: Stevens County Information Services Department, Colville, WA Work schedule: This position is subject to the Fair Labor Standards Act and is overtime eligible. The typical workweek is 40 hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. Weekend and night work may be necessary during periods of heavy workload or network maintenance requirements. #J-18808-Ljbffr Stevens County, Washington

Job Tags

Part time, Monday to Friday, Night shift, Weekend work,

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