Front Desk Agent Job at Golden Nugget Hotels & Casinos, Stateline, NV

WFhtSkxXN3ZydXd2VWhzZWtla2IwclJ3S2c9PQ==
  • Golden Nugget Hotels & Casinos
  • Stateline, NV

Job Description

Overview:

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino. This position must also exhibit a high level of professional and personalized guest service that embodies the Companys brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival.
  • Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested.
  • Maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits.
  • Responsible for posting of guest charges to established hotel accounts.
  • Responsible for cashiering functions to include but not limited to cash and credit card settlements.
  • Responsible for the sales and redemption of hotel gift certificates.
  • Processes new card accounts, produces cards, and distributes brochures to registered hotel guests only.
  • Has access to the system player rating to input hotel reservations. This position does not have the ability to modify player ratings or make a comp decision based on a player rating.
  • Explains the player rating system and card benefits to hotel guests.
  • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
  • Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
  • Performs any other duties as assigned.

Qualifications:

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Previous work experience as a front desk agent, reservations or hotel cashiering experience preferred
  • Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.
  • Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
  • Must be able to speak English.
  • Professional appearance and demeanor.
  • Ability to work in a fast-paced environment.
  • Knowledge of the local area and attractions is a plus.
  • Minimum age requirement is 18.

EDUCATION and/or EXPERIENCE :

Associates degree preferred.

What we offer you:

  • Multiple benefit plans to suit your needs

  • Paid Time Off

  • 401K

  • Opportunities for advancement

  • Positive and respectful work environment where diversity is valued

  • Generous employee discounts on dining, retail, amusements, and hotels

  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

#GNLT

Posted Salary Range:
USD $15.00 - USD $16.00 /Hr.

Job Tags

Work experience placement, Local area,

Similar Jobs

Amazon Jobs

Manager, New Tech Deployment , OMHS Integration and Deployment (I&D) Job at Amazon Jobs

 ...principles & techniquesExperience in complex work environments, including (but not limited to robotics, automation, diagnostic and test equipment)Additional information Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran... 

Ultimate Staffing

Project Coordinator ($45k) - Entry level! (Minneapolis) Job at Ultimate Staffing

We are hiring an entry level Project Service Coordinator to join our growing team! Responsibilities: Assessing the service needs of clients and linking them to the appropriate resources and providers. Advocating for adequate, timely, and cost-effective services... 

Fincantieri Marine Group

Welder Foreman - 1st shift Job at Fincantieri Marine Group

 ...currently exist as an industry leader in new construction, repair, and major conversions. The FBS portfolio includes articulated tug-barge units, OPA 90-compliant vessels, dredges and dredging support equipment, and offshore supply vessels along with specializing in... 

Emigrant Partners

Associate - Investments Job at Emigrant Partners

 ...Job Description Job Description Position: Associate - Investments Department: Investment Team Reports To: VP/Dir - Investments Employment Status: Full-Time, Hybrid Office Location: 22 Vanderbilt - New York, NY Emigrant Partners Overview: Emigrant... 

PJ Dick-Trumbull-Lindy Group

College Internship / Co-op Job at PJ Dick-Trumbull-Lindy Group

 ...Description Kickstart Your Career with a Paid Internship at PJ Dick-Trumbull-The Lindy Group!...  ...of companies is looking for motivated college students to join our structured internship...  ...outreach Program Highlights Full-time summer internships (May-August) or semester-...