Job Description

Double Good is on a mission to create joy through our popcorn, fundraising platform, and Kids Foundation. We are a fast-growing company featured on the Today Show, with a strong social mission. We are looking for a Fundraising Outreach Specialist to join our Customer Success team.

Location: Hybrid role based out of our downtown Chicago office.

About the role

The Fundraising Outreach Specialist engages with prospective and current organizers to drive successful fundraiser launches and outcomes through high-impact conversations and personalized support. The role supports the full fundraiser lifecyclefrom initial interest to event executionby reaching out to warm leads, connecting with current organizers, and advising on strategies for success. You will communicate via phone, text, email, and Zoom to guide organizers toward launch, answer questions, and ensure they feel confident every step of the way. This is a flexible, hybrid role with a strong focus on relationship-building and execution.

Responsibilities

• Proactively contact warm leads to encourage event creation and walk them through the process
• Reach out to organizers with upcoming or live events to provide support, coaching, and motivation
• Meet virtually with prospective and current organizers to answer questions and drive successful outcomes
• Deliver a clear, compelling pitch about Double Good's platform and mission
• Track communications and outcomes using internal tools (CRM, spreadsheets, email, etc.)
• Share organizer feedback and patterns with the internal team to help improve processes and messaging
• Contribute to evolving outreach strategies and playbooks as the team scales

Other job functions

• Support organizer-focused outreach projects as assigned
• Perform other duties as assigned

Experience & Skills we value

• Excellent verbal and written communication skills; strong phone presence and ability to connect quickly with new contacts
• Comfort operating independently and managing flexible work hours
• Proficiency with email, spreadsheets, and basic communication tools
• Strong organizational skills and attention to detail
• 1+ year in a customer-facing or outreach role (e.g., phone-based support, inside sales, outreach)
• High school diploma or equivalent

Nice to have

• Experience in customer-facing roles (support, sales, coaching, education, or nonprofit work)
• Familiarity with fundraising, especially in school or community contexts
• Prior experience in a startup or fast-paced environment
• Experience working with schools, nonprofits, or fundraising platforms
• Experience working with educators, coaches, or nonprofit organizers
• Experience in inside sales or support for a high-growth company

Equal Pay Disclosure

We are on a mission to create more joy in people's lives and offer a competitive compensation & benefits plan. Base pay range for this position: $55,000 - $63,000 annually; Target Annual Bonus: 10% of base salary. Final discretionary compensation will depend on job-related knowledge, skills, experience, and market location.

Benefits

• Medical, dental, and vision coverage; immediate vesting in our 401k
• Paid time off, company-paid leaves, and other perks including a Popcorn Allowance

Double Good is an Equal Opportunity and Affirmative Action employer. We comply with federal and state laws and consider candidates regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Right to Work Statement (English and Spanish).

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