Job Description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

The Health Center Administrator, under the direction of the Senior Vice President/Chief Operating Officer, is responsible for the overall operations, the day to day management and financial viability of medical and dental clinics, including the collaborative, functional integration and direct operational supervision of other members of the Clinical Care Team and other Sea Mar staff who work out of that site. Such clinical care team and other Sea Mar staff include but are not limited to the following:

Nursing, Lab, Care Coordination, Integrated Mental Health Therapists, Health Education, Nutrition, Maternity Support Services/Infant Case Management, Dental, Care Management, Pharmacy and Behavioral Health Therapists.

In collaboration with the Chief Medical Officer, Chief Dental Officer, Department Heads and Managers of other Sea Mar Departments, the Health Center Administrator is responsible to ensure the full and thorough implementation of the organization's personnel, departmental and other relevant policies and procedures. The Health Center Administrator assists with the financial planning and budgeting for the clinic, is responsible for marketing the clinic services, and for developing collaborative working relationships with other community programs and agencies. A primary and overarching responsibility of the Health Center Administrator is to ensure that the patient experience is a positive one; operationalizing Sea Mar's moto of Exceptional Service. Every Person. Every Time. Ensuring patient access to services, it is the responsibility of the Health Center Administrator to ensure each MD provider sees an average of 21 patient daily and that each mid-level provider (ARNP/PA) sees an average of 18 patients daily. The Health Center Administrator will track and effectively manage productivity metrics and prepare and submit productivity reports as may be required.

Under the framework of a collaborative and well integrated service delivery system, the Health Center Administrator will have direct oversite responsibility of for all staff housed at that site and will work closely with the Department Heads, Managers and Supervisors of the other in-house health and social service programs to ensure that these patient service resource staff are fully engaged in meeting patient needs, organizational practice and specific departmental expectations and performance metrics.

The Health Center Administrator is responsible for implementing and executing the Quality Improvement program, meeting the goals for established Clinical Quality Measures and for all reviewing, analyzing and using data from provider productivity and other reports to manage the clinic operations.

Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

The Health Center Administrator will:

• Ensure the successful operation and financial viability of their assigned medical and dental clinics and other ancillary programs including management of: revenues, expenses, rework and denial rates at or below the target of 3%, timely and accurate submission of encounters and ledgers, contract compliance and maximizing in clinic collections.
• Be responsible for the oversight of staff working in the site and holding staff accountable for meeting the organization's goals and objectives. Accountability includes collaborating with relevant program managers/supervisors or Department Heads on documentation of working with employees who are under-performing in order to achieve necessary outcomes. This includes providing guidance, training, if needed, disciplinary action and corrective plan of action for all staff who are underperforming.
• Assist the Senior Vice President/Chief Operating Officer and other leadership with program planning and evaluation, financial planning and budgeting including comprehensive analysis of payer mix, funding sources, AR, billing and reimbursement.
• In collaboration with the Managed Care Coordinator and Utilization & Referral Manager, effectively manage the clinic's utilization management and managed care programs to achieve quality of care and financial viability/cost effectiveness.
• Have a good working knowledge and proficiency in all departments, positions and job duties under the HCA's purview. Collaborate with clinic supervisory staff to ensure the delivery of quality, productive and efficient services and systems in the front desk, managed care, medical records, laboratory, x-ray, nursing and other clinic departments including appropriate measurement and accountability tools.
• Respond to all patient/employee complaints, phone calls & emails in a timely manner. Be considerate of fellow employee timelines. Be available to listen to staff concerns, give constructive feedback and use open communication.

• Have a working knowledge of all programs and services provided at the clinic and ensure appropriate bidirectional integration in the provision of patient care.
• Be visible in and around the clinic at throughout the day, spending at a minimum, at least 50% of their time on the floor.
• Keep all staff informed of any operational changes or upcoming events in a timely manner.
• Ensure compliance with OSHA/WISHA regulations, maintain infection control standards and document all cases of potential exposures to infectious diseases.
• Ensure that health center sites meet all regulatory requirements and standards, including but not limited to Joint Commission, HRSA, HIPAA, and NCQA PCMH, and ensure that staff are trained and knowledgeable about all standards. Conduct regularly scheduled audits to measure compliance with regulations and standards.
• Investigate, resolve, and report all patient complaints.
• Responsible for all front office and back office medical and dental schedules to maximize patient access, productivity and to meet demands, with the expectation of maintaining the patient daily averages that are determined for each provider type and service.
• Maintain an average minimum productivity of 95%.
• Responsible for bringing any issues that arise in obtaining this goal to the immediate attention of the site Medical Director, Chief Medical Officer, Chief Dental Officer and their immediate supervisor.
• Ensure cost effective procurement of all equipment, clinical, office and administrative supplies by working closely with the Purchasing Department and keeping expenses at a minimum.
• Actively participate in community and organizational events, committees and advocate for the underserved.
• Demonstrate knowledge and skills necessary to provide assistance to the age of patients served.
• Be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
• Be able to demonstrate knowledge of principles of growth and development over the life span, and supportive of trauma-informed care, a concept that informs the work of many staff.

Critical Metrics /Measurements

• Ensure appropriate and fiscally responsible clinic and staff coverage in all departments observing target staffing ratios. HCAs will maintain regular communication with the supervisors and managers of each department regarding staff schedules since program needs may include coverage at other medical sites. Effectively manages staffing resources.
• Identify and provide ongoing training opportunities for staff as needed to meet job expectations, organizational requirements and performance. The HCA will work closely with the other Sea Mar Department Heads, Managers and Supervisors to ensure they are providing training and continuing education services as identified by the HCA.
• Prepare and submit payroll for all the clinic staff under their direct supervision.
• Implement and execute the Quality Improvement Program, its activities and goals. Implement and execute all of the Clinical Quality Measures activities and goals and will successfully meet the overall Quality standards.
• Achieve a score of at least 90% or above in at least 90% of the total clinical measures, HEDIS measures and federal clinical measures and goals.

• Implement a comprehensive Customer Service plan that addresses staff training needs, oversight and patient satisfaction issues. Provides the site leadership in ensuring that all staff are providing the highest level of customer service at all times.
• Maintain a goal of at least 90% in overall patient satisfaction and will ensure staff are adhering to the organizations mission of providing excellent service to every patient, every time.
• Develop a strategic programmatic work plan for implementing the online patient portal; meeting organizationally established metrics. Attend supervisory and management, and other meetings as may be identified.
• Attend and actively participate in all mandatory events unless excused specifically by the CEO or his/her designee.
• Be responsible for the recruitment, hiring process, orientation, oversight, disciplinary action and annual evaluation for staff under their direct supervision. The HCA will coordinate and be actively involved, providing direct input for same - for all other staff; complying with organizational policy and in accordance with the union contract.
• Ensure annual review of employee job descriptions, competency testing tools and policy and procedure manuals.
• Assist the Chief Medical Officer in recruiting and retaining provider staff, completing the credentialing process prior to start date and for re-credentialing: and provide input pertaining to the Chief Medical Officer's annual employee evaluations of the providers.
• Assist the Chief Dental Officer in recruiting and retaining dental providers, completing the credentialing process prior to provider start date and for re-credentialing; and provide input pertaining to the Chief Dental Officer's annual provider performance evaluation.
• Performs other administrative duties as assigned.

Conditions of Employment This person must sign an oath of permanent confidentiality covering all patient related information. This person must receive a background check from the Washington State Patrol. The new employee shall sign and date the job description to affirm the validity of the information herein, and to signify compliance with the conditions of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Ability to read and interpret complex documents, reports and data. Ability to effectively communicate with patients and staff both verbally and in writing. Must demonstrate proficient public speaking skills. Exercises sound spelling, grammar and clear written communication.

Must be able to effectively utilize data processing and spreadsheet computer programs. Bilingual English/Spanish preferred.

Ability to add, subtract, multiply and divide. Must be able to effectively utilize a 10 key adding machine. Accounting skills or experience preferred. Must be able to develop and monitor annual budgets. Ability to interpret and evaluate agency financial statements.

Ability to solve practical problems and a variety of situations where only limited standardization exists is required. Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Education, Certificates, Licenses, and Registrations


Graduation from an accredited college or university, with graduate work in health services

administration or a related field. Three to five years' experience may be substituted for formal education. A minimum of one-year experience in a hospital or ambulatory health care setting is required. Completion of a postgraduate course in hospital administration or medical care administration is highly desirable.

Prior knowledge and experience regarding insurance programs, coverage and coding is preferred in order to answer patient questions, maximize reimbursement and to evaluate insurance programs and contracts.

Must have a valid Washington Driver's License and maintain automobile insurance.

Medical Screening Requirements

• Pre-hire and annual employee health screening required.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. The employee may be required to share work space with other employees. Adequate lighting and equipment are available to the employee.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to sit for extended periods of time, talk and hear. The employee is required to stand, use hands to fingers, handle or feel and reach with hands and arms. The employee must be able to lift/move up to 50 pounds. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary

$100,000.00+

Salary - Salary Plan, 100,000.00 USD Annual

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Please visit our website to learn more about us at You may also apply thru our Career page at this link.

Job Tags

Permanent employment, Full time, Contract work, Work at office, Immediate start,

Similar Jobs