Job Description

Assists the Housekeeping Supervisor and staff in daily operations. Inspects guest rooms and public areas to ensure compliance with company standard of cleanliness and performance. Promotes and follows Red Hawk Casinos Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal guests.

Responsibilities

• Maintains a presence in the Housekeeping department to answer the phone and greet visiting guests.
• Focuses on room status communication with Front Office, tracking of guest assistance requests, delegation of tasks, staff responsiveness, timely completion of assignment and call backs to Front Office/guests/others with completion times.
• Completes room inspection reports daily. Communicates results to staff, tracks progress by room/housekeeper and keeps accurate records.
• Notifies House person of all rooms that need carpet cleaning, upholstery cleaning or floor care.
• Communicates to facilities any needed repairs to rooms and/or public areas.
• Notifies House person of all rooms that require window cleaning or furniture moving.
• May be assigned special projects.
• Receives, logs and secures items found by staff. Investigates lost item inquiries and maintains detailed records of both items and inquiries.
• Other duties may be assigned.

Qualifications

• Hotel and casino industry experience preferred.
• Knowledge of principles and practices regarding customer service in the casino/hotel industry.
• High school diploma or general education degree (GED) required.
• Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level.
• Strong attention to detail.
• Ability to stand and/or walk for up to 8 hours per shift.
• Must be at least 18 years of age.
• Previous housekeeping experience required. Previous experience inspecting rooms preferred.

Seniority level: Entry level

Employment type: Full-time

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