Job Description

Job Description

Job Description

EESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making sure every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Room Attendant Duties

• Thoroughly clean and re-stock guest rooms per 8 hour shift
• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
• Remove all trash and dirty linen from all guest rooms.
• Keep hallways, public areas, and closets clean, neat and vacuumed.
• Prepare housekeeping cleaning cart for next day’s use.
• Responsible for timely and proper cleaning of guest rooms on a daily basis
• Make beds
• Vacuuming
• Dusting
• Room setup
• Cleaning guest bathroom to hotel standards
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operation
• Other duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUDCATION and/or EXPERIENCE

• High school diploma or GED
• No experience necessary, but previous experience is helpful
• Must be a team player

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in small group situations to customers and other employees
• Ability to effectively communicate with employees, guests, and supervisors for optimum operation of the property.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues

CERTIFICATES, LICENSES, REGULATION

None required at this time

PHYSICAL DEMANDS / WORK ENVIRONEMNT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time
• Reaching above shoulder height, below the waist or lifting as required to store materials
• Proper lifting techniques required
• Lift, carry, push, pull, or otherwise move objects over 50lbs
• Ability to use various EQP, vacuum cleaners
• Work independently with limited supervision
• Must be able to work with various cleaning solutions
• Physically able to do cleaning, lifting, bending for extended period of time.

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