Job Description
Jake’s Heating, Air & Plumbing is looking for an HVAC Install Manager who can keep operations tight, customers happy, and installs on schedule. If you’re organized, thrive under pressure, and know how to turn moving parts into a smooth process, you’re exactly who we want.
We’re a family-owned HVAC and plumbing company that’s been serving our community since 2006. Quality work and customer experience are everything here.
What You’ll Do• Lead and manage the residential install process from start to finish
• Ensure a smooth, positive customer experience with proactive communication
• Coordinate with sales and install teams to keep jobs on schedule and on spec
• Conduct on-site visits when needed to confirm quality and installation standards
• Track performance metrics (KPIs) daily, weekly, and monthly
• Use spreadsheets to monitor install efficiency and provide insights
• Manage ordering, staging, and delivery of equipment and parts
• Ensure all documentation (warranty, rebate, financing, etc.) is accurate and submitted on time
• Follow up with customers at seasonal check-ins, and at 1-year and 2-year mark to drive retention
• Help the team meet our goal of completing 3 installs per day while maintaining quality
• Experience in HVAC installations or related field preferred (HVAC knowledge is a plus)
• Strong understanding of KPIs and how to use them to improve performance
• Proficient with Microsoft Excel and Word
• Excellent organization, problem-solving, and communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Professional under pressure and customer-focused
• Self-motivated, dependable, and detail-oriented
• Comfortable with occasional site visits to resolve technical or customer concerns
• No company vehicle provided for this role
• Competitive salary based on experience
• Health insurance, IRA, and paid time off
• Fast-paced environment with strong leadership support
• Opportunity to impact results, customer experience, and team performance
• Family-owned company where high standards are the norm
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