Job Description

Job Description

Job Description

Service Coordinator Level II

Job Type: Full-time

Dept.: Service

Classification: Non-Exempt

EEO Code: Administrative Support

Supervisor’s Title: Service Manager

Job Summary:

The HVAC Service Coordinator manages field activities of the service division. The Service Coordinator communicates directly with technicians, colleagues and vendors to ensure execution of contractual or emergency work at highest level of service to our clients.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive and respond to client inquiries and maintain relationships of assigned accounts.
• Dispatch and manage workload of assigned technicians.
• Complete estimates as needed and follow-up as per department guidelines.
• Complete closeout / billing of assigned work as per department guidelines.
• Complete weekly time reports to verify assigned technicians’ hours and expenses.
• Manage monthly maintenance workload of assigned technicians to ensure completion.
• Schedule all client site visits for non-service calls and maintenance.
• Provide status reports on in progress work as required.
• Follow all DMC work rules, policies, and safety guidelines.
• Cover standby phone service periodically as per company after hours procedure.
• Maintains proper safety standards in accordance with Donnelly regulations

Position Requirements:

• At least 1 year experience in HVAC service dispatching position
• Proven written and verbal skills necessary to complete assigned tasks.
• Considerable tact and human relations skills (teamwork) in interacting with all levels of management and staff.
• Reliable and showing-up to work on time is pivotal to success of position.

Benefits and Culture:

Donnelly Mechanical has emerged as NYC’s premier provider of HVAC service, maintenance, construction, and energy solutions. We value our clients, integrity, innovation, and employees. The service we provide everyday changes the way our customers work.

Since our employees play a major role in keeping our business successful, we believe in treating them the same way. The proof is in our team members – most of our licensed, certified technicians have been employed with us for over 10 years. We have also been listed as one of Crain’s Top 50 Places to Work in New York. Here are some of benefits we offer our employees:

• Stellar Health Insurance options – A choice of three medical plans, including prescription drug coverage. Donnelly pays up to 90% of employee coverage!
• Affordable Ancillary benefits – Dental, Vision, Aflac, Health Reimbursement Account (HRA), Health Savings Account (HSA), Flexible Spending (FSA) and Dependent Care Flexible Spending Account
• Life Insurance
• Training and Growth Opportunities
• Vacation, Holiday and Sick Pay
• Short term Disability
• 401(k) and Profit Sharing Plan
• Employee Referral program
• Open door policy
• Company sponsored events
• Two parking lots for convenient parking
• Employee Discount programs
• Pet Insurance

Equal Opportunity Employer, including disabled and veterans.

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