Job Description
Immediately Hiring!
On behalf of our client Creative Comfort, Inc. we are looking to hire an experienced Service Manager. At Harvis, Inc. we work to support business owners, their managers and Human Resource 'departments of one' giving them a trusted HR Partner to whom they can delegate HR responsibilities.
Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees.
Celebrating 20 years In Business! Creative Comfort is a family-owned and operated business, serving Hazleton, PA and the surrounding areas. The company serves residential and commercial customers all over Northeastern Pennsylvania. Joining Creative Comfort means you are a part of a skilled and dedicated team for a company that prides itself with honest and reliable HVAC installations, service, and repairs since 2005.
Job Summary: The candidate will be responsible to oversee the operations of the company's HVAC service department, managing technicians, customer relations, and service schedules, while ensuring compliance with safety regulations and budgetary guidelines. They also play a key role in hiring, training, and performance management of service technicians. The job requires a strong technical understanding of HVAC systems, excellent communication and problem-solving skills, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
Managing Service Operations: Scheduling service calls, dispatching technicians, and overseeing the completion of jobs.
Customer Relations: Addressing customer concerns, ensuring satisfaction, and building strong relationships.
Team Management: Hiring, training, mentoring, and managing service technicians.
Financial Management: Managing budgets, approving quotes, and monitoring expenses.
Safety and Compliance: Ensuring adherence to safety regulations and industry standards.
Technical Expertise: Providing technical support to technicians and troubleshooting complex issues.
Inventory Management: Overseeing the inventory of parts and equipment.
Competitive Pay and Benefits.
This position is a DIRECT HIRE opportunity.
Harvis Inc. on behalf of our client Creative Comfort. EOE
Essential Skills and Qualifications:
Technical Proficiency: Strong understanding of HVAC systems, including installation, maintenance, and repair.
Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and other stakeholders.
Problem-Solving: Ability to analyze issues, develop solutions, and implement corrective actions.
Leadership: Ability to motivate and manage a team, delegate tasks effectively, and foster a positive work environment.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Customer Service: A customer-focused mindset with a commitment to providing excellent service and building strong relationships.
Prior Experience: Experience as an HVAC technician is often preferred, as it provides valuable insights into the technical aspects of the job.
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