Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Location San Francisco Description Firefighter-San Francisco Fire Department (H002) ~698 2nd St, San Francisco, CA 94107, USA ~Full-time ~Certification Rule: Rule of the List ~Exam Type: Continuous ~Job Code and Title: H002-Firefighter ~Fill Type...
...Description Position Overview As an Assistant Store Manager , you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and...
...of experience requirements are based on the Labor Category levelingU.S. Citizenship RequiredAbility to obtain ORcurrent and active CBP BI (required for access to CBP facilities)Preferred DoD Top Secret clearanceCertification requirements vary based on skillset (i.e....
A boutique legal staffing and placement agency with offices in Los Angeles and Valencia, CA, is seeking a dynamic Junior Full-Desk Recruiting/Business Development Associate to join our growing team. This is a remote role, but applicants must reside in California. This...
...peer support. OVERVIEW: The Information Technology Policy & Governance Specialist provides expert governance, policy, and compliance... ...broader DIA CIO initiatives, including RMF, CMMC, ICAM, and data-centric security. Assessment & Continuous Improvement Identify...