Job Description

Inside Property Claims Adjuster - Experienced

Join The Hartford as an Inside Property Claims Adjuster - Experienced. Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future. At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions.

This position will be accountable for successfully investigating, reserving, assigning, and settling first-party property losses while delivering superior customer service. The ideal candidate will operate in the full file model and handle all claims virtually by selecting the proper estimating resource to adjudicate the claim, ensuring all claim handling meets quality and compliance standards.

Responsibilities

• Manage claim files, handling assigned claims in a manner consistent with corporate claim policies and procedures, and statutory, regulatory, and ethics requirements, and business unit goals.
• Properly assess the exposure of assigned claims; set appropriate and timely reserves.
• Manage all aspects of assigned claims, which includes initial claim contact, reserve, and execute accurate and timely payments, investigate coverage and recovery opportunities, manage file to timely resolution, and complete all data integrity components.
• Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
• Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.

Provide Exceptional Customer Service

• Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
• Establish and maintain effective relationships with customers, gaining their trust and respect.
• Treat all customers with respect and careful attention.
• Clearly explain technical information that is helpful to customers.
• Negotiate skillfully in challenging situations with internal and external groups.

Requirements

• College Degree strongly preferred, including extracurricular or volunteer activities desired.
• Minimum of 1 year property claim handling experience, including Xactimate estimating experience; 3 years preferred.
• Xactimate Certification is a plus.
• Proficient in preparing and evaluating structural damage estimates in Xactimate on moderate complexity personal property losses.
• Critical thinking and problem-solving skills, inclusive of investigation, decision making, and conflict resolution, with attention to detail.

The annualized base pay range for this role is $59,520 - $89,280. The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, or citizenship status, genetic information, pregnancy status, or any other characteristic protected by law.

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