IT Help Desk Specialist Job at Talentrupt RPO, Plano, TX

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  • Talentrupt RPO
  • Plano, TX

Job Description

Job Description

Job Description

Title:  IT Help Desk Specialist

Location: 7900 Windrose Ave. Plano, TX 75024

Position Type:  Hybrid (2 flexible days in office, 3 days remote)
Duration: 12-month contract
Payrate: $20-$21/hr

Duties & Responsibilities:

  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Document customer requests in our incident tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support features, functionality, and usage of specific applications
  • Provide Level 1 technical support of low to medium complexity
  • Provide input and update to the technical knowledgebase as necessary
  • Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
  • Report problems with procedures and makes suggestions for improvements
  • Perform related duties as assigned or requested

 

Role Requirements :

  • Reliability & Flexibility are extremely important
  • Strong customer service skills
  • Effective listening skills
  • Strong written and verbal communication skills
  • Good problem-solving skills and decision-making ability
  • Technical aptitude with PC literacy
  • Basic knowledge of Windows Operating Systems
  • Strong enthusiasm and desire to learn
  • Self-motivation and organization
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Ability to follow policies and procedures; attention to detail.

Job Tags

Contract work, Work at office, Remote work, Flexible hours,

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