Job Description

Position Overview:

The Director of Operations & Landscape Enhancement Manager will oversee all operational and enhancement functions within the company. This role is responsible for leading production teams, managing efficiency, maintaining quality standards, and ensuring financial performance aligns with business objectives. This position requires a hands-on leader who can optimize processes, enhance workforce productivity, and ensure excellent customer satisfaction.

Key Responsibilities:

Operational Leadership & Efficiency Management

· Provide leadership and development to Group Leaders and Team Leaders through daily, weekly, and monthly coaching.

· Manage and oversee equipment inventory, fleet operations, and warehouse organization.

· Ensure operational efficiency in landscape maintenance and enhancement services, meeting budgeted hours and gross profit targets.

· Oversee morning rollout meetings to ensure team preparedness and daily productivity.

· Implement, enhance, and track KPIs related to efficiency, safety, and profitability.

Landscape Enhancement & Project Execution

· Oversee all enhancement projects, ensuring timely completion and adherence to quality standards.

· Read and interpret landscape installation plans, parts lists, and technical documents.

· Supervise material ordering, deliveries, and coordination of job site logistics.

· Develop, improve, and enforce Standard Operating Procedures (SOPs) for enhancement work.

· Conduct client site walk-throughs to maintain quality control and enhance service satisfaction.

Client & Team Relations

· Communicate effectively with clients, property managers, and team members to ensure project alignment and customer satisfaction.

· Manage client expectations, schedules, and enhancement project timelines with administrative support.

· Serve as the primary point of contact for enhancement-related questions and feedback.

Compliance, Safety & Training

· Train and develop Team Members in best practices of installation, maintenance, and all other company standards.

· Develop and enforce safety training programs to minimize job-related accidents and equipment damage.

· Ensure compliance with industry regulations, company policies, and best practices.

· Organize and facilitate technical training programs to enhance the skill set of production teams.

· Manage and enforce job site safety standards, lost-time prevention, and equipment security.

Financial & Performance Metrics Management

· Manage labor as a percentage of sales, ensuring cost-effectiveness.

· Monitor and achieve division gross profit margins and revenue growth goals.

· Ensure completion of projects within budgeted hours and maintain a high efficiency rating.

· Track job safety incidents, lost time due to accidents, and equipment losses to optimize operational success.

JOB REQUIREMENTS:

· Completion of a four-year degree in a related field or an equivalent combination of education and experience in the green industry.

· 3+ years of experience in Operations Management and/or Landscape Enhancement Management.

· Strong leadership and coaching skills, with experience managing multiple teams.

· Proficiency in Microsoft Word, Excel, Outlook, and other business technology tools.

· Experience in horticulture, landscape maintenance, enhancements, and hardscape installation.

· Strong problem-solving ability and the capability to work independently.

· Excellent verbal and written communication skills, with Spanish proficiency being a plus.

· Valid driver’s license and insurability.

· Ability to lift 50 lbs and work in outdoor environments.

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