Job Description

Medical Assistant I

Northern Light A.R. Gould Department: Infusion Services Position is located: Northern Light A.R. Gould Hospital Work Type: Full Time Hours Per Week: 36.00 Work Schedule: 7:00 AM to 7:00 PM Summary: Provides direct and in-direct patient care under direction of office leadership. Performs duties such as routine intake of patients which includes taking vital signs, performing point of care testing as appropriate and assuring patients understand their discharge instructions. May also be required to transport patients. They will also be required to answer phone messages, propose orders per the JPP and assure providers are made aware when there are outstanding tasks on their desktops/message center that they must complete.

Responsibilities: + Communicates and interacts with patients and families, physicians, peers and other health care members to maximize successful customer outcomes and maximize function of the unit + Orients patient to hospital environment and routine + Attends and serves on one-unit committee or educational peer opportunity to improve quality and/or engagement + Documents all aspects of patient care in a timely manner + Participates in unit quality improvement initiatives + Provides care in accordance with the patient's plan of care + Label and Delivers specimens per policy + Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed + May perform other duties upon request.

Other Information: Education and Experience Healthcare experience or training preferred. Current graduate of a recognized MA program or on-line course preferred. Must have approved national certification at time of hire. BLS certification is to be obtained prior to caring for patients and is to be kept current. High school diploma or GED is preferred. Required Minimum Knowledge, Skills and Abilities Meets MA core clinical competencies. Demonstrate system values and integrates them into daily practice. Actively support patient-centered care with sensitivity and respect for the diversity of human experience. Ability to work independently and in a team atmosphere. Basic ability to use and navigate NLH employee applications, such as to review pay statements, record timekeeping and to send and receive emails. Ability to provide age-appropriate care. Ability to be adaptable to a fast-paced ever-changing environment. Skilled in exemplary customer service skills and demonstrate consistent use of Caring Behaviors. Ability to communicate well with all members of the healthcare team.

Competencies and Skills + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences level. + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education + Required No Minimum Requirement Healthcare experience or training preferred. Current graduate of a recognized MA program or on-line course preferred. Must have approved national certification at time of hire. BLS certification is to be obtained prior to caring for patients and is to be kept current. High school diploma or GED is preferred. Working Conditions + Lifting, moving and loading 30 to 50 pounds. + Work beyond the regularly scheduled hours. ARG, Presque Isle, Aroostook County, Maine, TAMC, Northern Maine, Rural Health Care Position

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