About the Role:The Medical Receptionist 1 plays a crucial role in ensuring the smooth operation of the front office at Upstate Gastroenterology. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records. The ideal candidate will serve as the first point of contact for patients, providing them with a welcoming and professional experience. Additionally, the Medical Receptionist will handle insurance verifications and assist with billing inquiries, contributing to the overall efficiency of the healthcare team. Ultimately, this role is vital in supporting the delivery of high-quality patient care and enhancing the patient experience.Minimum Qualifications:High school diploma or equivalent.Previous experience in a medical office or healthcare setting.Strong organizational skills and attention to detail.Proficient in using electronic health record (EHR) systems and basic office software.Excellent verbal and written communication skills.Preferred Qualifications:Certification as a medical receptionist or similar credential.Experience with insurance verification and medical billing processes.Knowledge of medical terminology.Bilingual abilities are a plus.Experience in a fast-paced healthcare environment.Responsibilities:Greet patients and visitors in a friendly and professional manner.Schedule and confirm patient appointments, ensuring optimal use of the provider's time.Manage patient records, including updating information and ensuring confidentiality.Verify insurance information and assist patients with billing questions.Coordinate communication between patients and healthcare providers to facilitate care.Skills:The required skills for this position, such as strong organizational abilities, are essential for managing multiple tasks efficiently, including scheduling appointments and maintaining patient records. Proficiency in electronic health record systems allows the Medical Receptionist to quickly access and update patient information, ensuring accuracy and confidentiality. Excellent communication skills are vital for interacting with patients and healthcare providers, fostering a positive environment. Attention to detail is crucial when verifying insurance information and handling billing inquiries, as it directly impacts patient satisfaction. Preferred skills, such as knowledge of medical terminology, enhance the ability to communicate effectively within the healthcare team and improve overall operational efficiency.
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