Job Description
Job Description
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Clinic Clinic (CLINIC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
- Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
- Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
- Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
- Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
- Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
- Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
- Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
- Knowledge of network security and encryption standards.
- Intermediate troubleshooting skills.
- Ability to work with network security devices such as Palo Alto, Cisco ASA.
- Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
- Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
- Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
- Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
- Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
- Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
- Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other CLINIC IT departments, CLINIC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of CLINIC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of CLINIC.
- Willingness to travel between sites in the CLINIC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
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