Job Description

Product Manager, AI Operations

Location: In office - Mountain View

 

Moveworks is building an Assistant for all employees: a single interface for search & action across the entire enterprise. While we've achieved significant external success, our internal product and engineering operations are ripe for transformation. 

We're looking for a highly ambitious, technically sharp, and exceptional communicator to help us build an AI-driven product operations machine. This is a hands-on, builder-heavy role where you will directly shape our operational future.

As a Product Manager, AI Operations, you will be instrumental in optimizing how our Product and Engineering organizations function at scale. You will:

• Redesign and Optimize Core Processes: Deeply analyze and redesign ad-hoc, manual processes across product management, customer success, engineering, and professional services. This includes identifying bottlenecks in workflows such as support-to-engineering escalations, product documentation, feature request management, and roadmap communication. You will design and implement efficient, scalable processes, making thoughtful tradeoffs and building alignment with VP and Director-level stakeholders across departments.


• Build AI-Driven Automations: Leverage the Moveworks platform to build both traditional and Agentic AI automations that eliminate manual, laborious tasks for Product Managers and other teams. You will become an expert in our platform, Agent Studio, and the AI Agent Marketplace, identifying "customer zero" use cases to develop and deploy real outcomes that influence our product roadmap. This is a unique opportunity to "eat our own dogfood" and directly construct what AI-driven product operations looks like.


• Drive Operational Change with Impact: Take ownership of product operations goals, delivering measurable improvements in efficiency (e.g., reducing turnaround times, eliminating redundant work). You will lead multiple process and automation initiatives in parallel, ensuring they are tied directly to product organization outcomes like time-to-launch, PM capacity, and customer feature access.


• Bridge Technical and Operational Gaps: Work hand-in-hand with data science, engineering, user experience, and customer success teams. You will translate complex operational challenges into clear, actionable requirements and build solutions , ensuring our designers deeply understand problems and can rapidly test ideas.


• Communicate and Collaborate Effectively: Consistently communicate updates, changes, and progress with clarity and conciseness to all levels of the organization. You will build consensus and actively resolve objections , fostering strong relationships with internal and external stakeholders.

This role offers a unique opportunity to learn how to build a product & engineering organization that runs at scale, lead across multiple departments, and build operations & automations quickly . It's also a strong stepping stone to full-time product management. We thrive in a scrappy, builder-centric culture with a high pace and pressure, driven by the thrill of invention and impact.

What you bring to the table

• Proven Operational Acumen: 3+ years of experience in a product operations, technical program management, or similar role, with a strong track record of identifying inefficiencies, diagnosing root causes, and building actionable, impactful solutions. Experience in a startup environment or with multiple hats is a plus.


• Technical Depth & Builder Mindset: Strong familiarity with APIs, authentication, and integrations. A demonstrated ability to understand complex technical concepts and a strong willingness to get hands-on with building automations and solutions (e.g., experience with AI agents, internal tooling, scripting, or low-code/no-code platforms).


• Problem Solver & Analytical Thinker: Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions. You can leverage insights from various datasets to construct compelling narratives and drive decision-making.


• Exceptional Communicator: A strong writer who can consistently write clearly and concisely about new product concepts, operational processes, and plans. Able to tailor messaging for different audiences and lead focused, outcome-oriented discussions.


• Collaborative & Influential: Proven ability to build consensus and effectively objection-handle across diverse teams (Product, Engineering, Support, Customer Success, Professional Services). You can influence at VP/Director levels to gain alignment on new processes.


• Ownership & Accountability: Proactively seeks out opportunities for improvement in their area, acting as a domain owner. You are comfortable taking on "no one owns this yet" work and building it into something valuable.


• Curiosity & Adaptability: Deeply curious and a fast learner, eager to understand new subject areas and technologies. Comfortable being scrappy and adapting fluidly to shifting requirements or ambiguous expectations.

 

Who we are

Moveworks is revolutionizing employee support with one agentic AI Assistant designed to empower your entire workforce . Our platform enables employees to converse with all of their business systems through natural language, finding answers, automating tasks, and creating content with generative AI. Powered by the world's most advanced LLMs, our proprietary MoveLM models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, set goals, and continuously learn and adapt.

Leading brands like Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate L1 support, significantly enhance the employee experience, and navigate critical business initiatives. Our innovative solutions have delivered measurable impact, including a 50% reduction in live agent chats for CVS Health and 75% of support budget reclaimed for a Fortune 500 aerospace manufacturer.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the 2023 Forbes Cloud 100 list as well as the Forbes AI 50 list for five consecutive years, while also earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards.

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Excitingly, Moveworks is being acquired by ServiceNow for $2.85 billion, a strategic move that will combine ServiceNow's agentic AI and automation strengths with our cutting-edge AI Assistant and enterprise search technology. This acquisition, expected to close in the second half of 2025, will accelerate our mission to redefine how AI delivers value in the workplace and extend agentic AI to every employee across every corner of the business, setting a new industry standard.

Come join one of the most innovative teams on the planet!

 

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