Remote Inbound Customer Service Representative Job at CCC Intelligent Solutions, United States

WEgyRExHcmlyZUFxVkJBZGtPQVowTEZ5S3c9PQ==
  • CCC Intelligent Solutions
  • United States

Job Description

Overview

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, were making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. Were pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at

The Role

CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided.

This role is benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more!

Drive results and get rewardedearn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and youll also be eligible for an annual bonus of up to 7%.

Key Responsibilities
  • Respond to incoming claim calls and log data into our proprietary medical bill review system
  • Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
  • Provide explanation of benefits, services and claims/reimbursement procedures
  • Interface with providers, patients, billing services and insurance adjusters in a professional manner
  • Maintain a quiet and professional work environment free of distractions
  • Experience working in a metrics driven environment
  • Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Start times typically range from 8:00 to 8:45 AM CT, depending on business needs. Flexibility is essential, as shifts may be adjusted by up to an hour earlier or later to accommodate business needs. Subject to change based on business needs.
  • Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.
Requirements
  • 1-2 years prior inbound call center customer service experience required
  • Excellent verbal and written communication skills
  • Attention to detail
  • High school diploma or equivalent
  • Strong technical aptitude
  • Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
  • Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks
  • Ability to learn basic medical terminology
  • Ability to work independently
  • No prior medical insurance experience is required, training is provided
  • This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.

#CCCHP

About CCC's Commitment to Employees

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCCs success.

CCC offers competitive compensation and benefits to support you and your families, including:

  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

#J-18808-Ljbffr

Job Tags

Hourly pay, Full time, Work at office, Remote work, Monday to Friday, Shift work, Afternoon shift,

Similar Jobs

Methodist Health System

Sterile Processing Technician PRN - Certified - On Call Required Job at Methodist Health System

 ...: Graduate of an approved Sterile Processing Technician program Surgical Technologist program or on the Job training in a hospital based training program Your Job Responsibilities: Communicate clearly and openly Build relationships to promote a collaborative... 

Aksarben Heating, Air Conditioning, Plumbing

Licensed Service Plumber Job at Aksarben Heating, Air Conditioning, Plumbing

Company NameARS-Rescue Rooter OverviewLocation: Itasca Pay Range: 70k-120K Schedule: Multiple schedules availableAmerican Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals... 

Walgreens

Walgreens Store Associate Job at Walgreens

 ...About the Role As a Walgreens Store Associate, you'll play a vital role in providing exceptional customer service and maintaining a...  ...store, including sweeping, mopping, and dusting. Inventory Management: Help with inventory control, ensuring products are properly... 

Wally's Operating Company LLC

Kitchen/Specialty Helper ($15 - $17 per hour) Job at Wally's Operating Company LLC

 ...reach with hands and arms. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

Ascension Property Services (APS)

Electrician Job at Ascension Property Services (APS)

 ...Job Description We are actively seeking experienced electricians in the Anderson, Columbia, Greenville, and Saluda area!\n \n Salary Range: $26-$30 per hour depending on experience \n Work Type: Full time. \n Benefits Offered: \n \n ~ We pay and coordinate...