Job Description
Join Our Team at Launchpad – Salesforce Administrator (Technical Support)
Location: Hybrid – Irvine, CA (1–3 days/week in office)
At Launchpad, we’re looking for a Salesforce Technical Support Administrator to join our team. You’ll be the go-to person for managing customer support requests, resolving Tier 1 and Tier 2 issues, and ensuring clients have a smooth, supported journey from start to resolution.
Launchpad is a purpose-driven SaaS powerhouse built 100% natively on Salesforce that empowers government, nonprofit, and education sectors to transform their communities through technology.
We’re seeking a self-starter who’s customer-focused and solution-driven, someone who goes beyond troubleshooting to actively enhance the support experience. In this role, you’ll engage directly with users to identify recurring challenges, streamline support processes, and recommend platform enhancements. You’ll work closely with our Product Development Operations (PDO) team to ensure our services are reliable, responsive, and continuously improving.
What You’ll Do:
Be the first line of support for customers through our Zoho Desk ticketing system
Resolve Salesforce-related issues, perform configurations, and escalate more complex tickets to our Product Development Operations (PDO) team
Proactively identify patterns and recurring issues to help us evolve our platform and improve customer experiences
Collaborate cross-functionally with internal teams to keep communication fluid and resolution timely
Help maintain support documentation and ensure accurate data in Zoho
Generate support reports and contribute to process improvement
Desired Skills & Experience:
3–5 years of experience as a Salesforce Certified Administrator
Experience with Salesforce Lightning and Communities
Strong understanding of Salesforce reports, dashboards, and data analysis
Ability to manage multiple projects and priorities simultaneously
Clear and professional internal and external communication skills (written & verbal)
Highly customer-centric, with a drive to deliver exceptional support
What We’re Looking For:
Curious about AI and emerging tech - You’re excited about how AI can improve support workflows, automate repetitive tasks, and drive smarter decision-making.
Hardworking and driven – You take ownership, follow through, and don’t wait to be told what to do.
Data-informed – You make decisions and recommendations based on evidence, not assumptions.
Solution-oriented – You see problems as opportunities and love finding ways to improve systems and outcomes.
Launchpad Careers, Inc. ( is an innovative and thriving Software-as-a-Service company that provides a feature-rich Workforce Development, human and social services platform located in Irvine, CA.
We're a team of passionate and driven individuals living and working remotely across various states. You will be meeting with the team 1x to 2x at our offices monthly in Irvine, CA. In this role, you will be expected to be directly responsible for the expansion within our industry prospects. In addition, you will work with existing customers assigned to you. We expect you to be a reliable professional able to achieve balance between new and existing customers and with a results-driven approach. The candidate will be resourceful and strategic enough to provide thought leadership and execution oriented enough to maintain and build a substantial sales pipeline.Launchpad Careers, Inc. ( is an innovative and thriving Software-as-a-Service company that provides a feature-rich Workforce Development, human and social services platform located in Irvine, CA. \r\n\r\nWe're a team of passionate and driven individuals living and working remotely across various states. You will be meeting with the team 1x to 2x at our offices monthly in Irvine, CA. \r\n\r\nIn this role, you will be expected to be directly responsible for the expansion within our industry prospects. In addition, you will work with existing customers assigned to you. We expect you to be a reliable professional able to achieve balance between new and existing customers and with a results-driven approach. The candidate will be resourceful and strategic enough to provide thought leadership and execution oriented enough to maintain and build a substantial sales pipeline.
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