Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

  We are seeking a highly skilled DevOps Automation Engineer to join our team. The ideal candidate will have extensive experience in automating infrastructure and application deployment using a variety of tools and platforms. This role requires a deep understanding of DevOps practices, infrastructure as code, and cloud services, with a focus on Python programming, ECS, Kubernetes, Terraform, AWS, and Puppet/Ansible. The role will be based out of our Sandy, UT / Richardson, TX, or Atlanta, GA office. The role will work closely with DevOps team members based in the UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues. 

How will you make an impact?

• Infrastructure Automation: Design, implement, and manage infrastructure as code using Terraform, AWS ECS, Kubernetes for scalable and reliable infrastructure deployment.


• Cloud Management: Leverage AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.


• Configuration Management: Utilize Puppet to automate configuration management, software deployment, and orchestration.


• Scripting & Automation: Write and maintain PowerShell and Python scripts for automation tasks, integrating various tools and services.


• Monitoring & Troubleshooting: Implement monitoring and logging solutions to ensure the health and performance of the infrastructure and applications and troubleshooting issues as they arise.


• Collaboration: Work closely with development, PS, and operations teams to ensure smooth deployment and operation of applications.


• Security Compliance: Ensure that the infrastructure and deployment processes comply with industry security standards and best practices.

Have you got what it takes?

• Total 7+ and Programming Experience: 3+ years of development experience in Python. 


• Extensive experience with ECS/Kubernetes for container orchestration and management.


• Container deployments experience using helm and building CID pipelines using Jekins.


• Application deployment and configuration using Ansible/Puppet.


• Managing AWS infrastructure using terraform.


• In-depth knowledge of AWS services and best practices for cloud architecture and management.


• Strong knowledge of Linux/Unix systems


• Knowledge of Puppet


• Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.


• Certifications : AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.


• Good coding skills in major languages such as Python or Perl


• Proven ability to learn new technologies quickly.


• Ability to work effectively with distributed team


• Ability to work in high pressure, highly flexible environment against both short and long-term objectives


• Passionate about technology and solving IT operations-focused problems.


• Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.


• Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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