As a ServiceNow QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.
Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.
Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.
Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.
Conduct high level security testing to identify vulnerabilities and compliance gaps.
Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports.
Implement and optimize ServiceNow Automated Test Framework (ATF).
Manage defect lifecycle using ServiceNow Test Management, or other tracking tools.
Define and enforce QA best practices, test automation strategies, and compliance requirements.
Align testing frameworks with ITIL, Agile, and DevOps methodologies.
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