ServiceNow QA/Tester Lead Job at SSC HR Solutions, Chicago, IL

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  • SSC HR Solutions
  • Chicago, IL

Job Description

Servicenow Qa/Test Lead

As a ServiceNow QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.

Test Strategy & Planning

Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.

Test Design, Execution & Defect Management

Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.

Automation & Tooling

Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.

Collaboration

Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.

Governance & Best Practices

Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.

Uat Coordination

Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.

Reporting & Metrics

Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non-Functional Testing

Conduct high level security testing to identify vulnerabilities and compliance gaps.

Integration Testing

Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports.

Test Automation & Tooling

Implement and optimize ServiceNow Automated Test Framework (ATF).

Defect Management & Reporting

Manage defect lifecycle using ServiceNow Test Management, or other tracking tools.

Governance & Best Practices

Define and enforce QA best practices, test automation strategies, and compliance requirements.

Align Testing Frameworks

Align testing frameworks with ITIL, Agile, and DevOps methodologies.

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