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Job Details Patient Advocate Sr. Job Description The Senior Patient Advocate is the primary contact managing concerns and grievances from patients, their families, and other healthcare consumers. The Senior Patient Advocate is called upon to intervene in crisis situations and negotiate resolutions between conflicted parties while operating within an ethical construct, seeking to promote the interest of the patient first and foremost, and then seeks to promote relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The Senior Patient Advocate proactively communicates and demonstrates the concern and responsiveness of the Jefferson region and of facility they represent providing a specific channel through which patients can seek solutions to problems, concerns and unmet needs. Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. •Identifies and develops resources for helping the organization implement improvement processes to address trends in complaints and grievances; •Identifies and facilitates opportunities for patients, families, and staff to interact for the purpose of creating a more patient and family centered environment •Identifies and recruits patients and families to participate in organizational meetings, conference, and committees •Collaborates and supports leadership to standardize the complaints/grievance resolution process and support the Grievance Committee •Duties as assigned Education: Associates Degree AND Experience: Five years working as a Patient Advocate or in a similar healthcare position Certification of Patient Advocacy or Similar Certification Preferred Certified Public Notary preferred Work Shift Workday Day (United States of America) Worker Sub Type Regular Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Thomas Jefferson University Hospitals, Inc.

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