Job Description

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Subrogation Representative for our Glatfelter Claims Management Department. The position will be responsible for:

• Full handling and control of assigned subrogation claims including propriety of investigation, evaluation, disposition, timeliness and diary maintenance.
• Customer satisfaction; seeks to provide the best claim service available in the marketplace.
• Accomplishing claim services and company standards in areas assigned by management.

This position is required to be onsite at our Leader Heights, York PA office.

Key Responsibilities

• Responsible for the security and timely processing of subrogation checks received by Glatfelter Claims Management within prescribed practices and procedures.
• Coordinates and may conduct investigation as needed to properly support successful subrogation recovery against all involved party(s).
• Reviews and manages outstanding subrogation files as assigned to ensure adequacy of investigation as completed by staff and independent adjusters, timeliness of arbitration filings or placing matters into litigation within appropriate statutes of limitations; maintains proper diary.
• Assists in the development of resources to most effectively maximize the subrogation opportunities our unique exposures and specialized programs offer. Particular emphasis on recoveries associated with the New York Mutual Aid statute and others as identified.
• Directs the activity of others in pursuing an investigation to secure all relevant file documentation. May use consultants to assist in determining the cause and origin of losses, to appraise and verify damages, and will consult Subrogation Supervisor on involved liability issues.
• Brings to attention of Subrogation Supervisor patterns of claims handling deficiencies that impede or retard abilities to recover subrogation interests fully.
• Negotiates and where reasonable, reaches a compromise consistent with various laws and Glatfelter Claims Management practices and procedures.
• Quality preparation and timely submission of appropriate cases to various arbitration forums, consistent with Glatfelter Claims Management practices and procedures.
• Reports on subrogation matters within Glatfelter Claims Management practices and procedures.
• Represents GIG through continuous countrywide contact with insureds, carriers, agents, claimants, attorneys, and vendors, etc.
• Performs other duties as required and assigned by management.

What We’re Looking For

• Secondary school education with 2-year handling/adjusting experience in insurance claims or appropriate transferable concurrent experience in a related field.
• Industry designation is a plus.
• Appropriate college degree is a plus.
• Experience in insurance claims or appropriate transferable concurrent experience in a related field.
• Must have working knowledge of insurance coverage and procedures. Working knowledge of tort and state laws and rules and regulations governing the various arbitration forums.
• Must have or obtain appropriate adjusting licenses within an aggressive period of time. Effective negotiation skills.
• Effective verbal and grammatical skills.
• Strong organizational skills, ability to prioritize daily tasks, detail oriented. Ability to perform calculations and construct and maintain files.
• Must have or obtain a working knowledge of a PC and related departmental systems and software in an appropriate period of time.
• Must have or obtain thorough knowledge of Glatfelter Claims Management and GIG products, services and procedures within an appropriate period of time.
• Must have successfully completed or complete within one year from hire date AIC 30 – Introduction to Claims, or equivalent.
• Ability to read and interpret insurance policies and make appropriate decisions grounded in those interpretations.
• Must be imaginative, innovative, self-motivated and able to make sound, rational decisions with limited supervision.
• Ability to solve problems and use analytical ability and independent judgment within guidelines established by management.
• Ability to organize and manage one’s own time, includes the ability to cope with interruptions while maintaining a high level of composure and concentration.
• Solid communication skills, includes the ability to compose letters, reports or documents explaining complex issues. Must speak clearly and exhibit ability to reason and impart information to others.
• Takes the initiative to continue professional development.
• Demonstrates teamwork and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7

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