Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

POSITION PURPOSE

Run daily operations of the fitness and tennis center. Provides direction and leadership to Fitness and Tennis Center Attendants. Recruit, hire and train staff. Responsible for monitoring fitness and tennis facilities ensuring positive and friendly customer relations. Observes all activity within assigned areas offering assistance and instruction to guests/visitors. Ensure clean and well-maintained facility with customer service always a consideration. Market and sell outside memberships and services, the latter to hotel guests as well. Maintain necessary continuing education to keep current on new trends, both in hotel and fitness industries. Continuously work to improve processes and services, using feedback from customers/guests.

ESSENTIAL FUNCTIONS

• Oversee daily operations of fitness and tennis facilities and staff with emphasis on guest service, cleanliness, safety, fiscal responsibility (i.e., staffing, payroll, expenses, revenue generation), staff guidance and support to make the fitness and tennis centers the best facilities possible in order to support hotel goals. Hire, train and develop contract staff of Personal Trainers and Aerobics Instructors and any other contract situation, which may arise.
• Conduct group and private lessons at all levels and stringing racquets as needed. Must be able to teach lessons and clinics for all age groups and level of skill. Plan and coordinate instructional programs, lesson plans and clinics.
• Promote fitness and tennis centers and its services to hotel guests and solicit, sell and service outside memberships (if applicable).
• Keep abreast of recent trends in fitness and service industry. Maintain CPR and first aid, and relevant CEU’S as applicable by state and federal laws.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Work in conjunction with GM and Country Club Tennis Committee to coordinate Member Tennis Socials and Tournaments as needed.
• Compile monthly financial reports such as Boutique inventory.
• Process Aerobics Instructors, Personal Trainers and Tennis Professional Payroll.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with DHR rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be certified through the USPTA and/or PTR
• Must have experience coaching entry level through competitive adults and juniors in groups and private lessons
• Must be able to clearly identify and communicate proper technique and tactics for singles and doubles
• Must be able to work as a team with other Pros and Director of Tennis
• Must have a playing background and knowledge of USTA, ITF and UTR adult and junior tournament structures
• Must have knowledge of the NTRP Adult rating system and UTR
• College graduate preferred
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills, including computer accounting programs. Math skills and budgetary analysis capabilities are required.

• Maintain positive communications with all hotel departments.

• Ability to communicate effectively and work well with fellow employees.

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate to hot to extreme heat.

• Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.

• Ability to operate all Fitness and Tennis Center equipment, including cassette player, CD player, computerized exercise equipment, ball machine, strength training equipment, steps, dumbbells, bands, and clock.

• Must be able to lift up to 25 lbs. on a regular and continuing basis. 

• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelor’s Degree preferred.

Experience

Business experience with knowledge of fitness, tennis, marketing, finance, accounting, and customer service required.

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits. 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Pyramid Hotel Groups standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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