Job Description

Job Description

Job Description

Retention Bonus! Traffic/Lead Manager – Automotive

We offer great pay and excellent benefits for experienced Traffic managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily department operations
• Recruit and train staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for staff
• Record and listen to customer calls
• Train staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience is a Plus
• Must have valid driver's license

Benefits

Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.

About Us

Discover a career at Patriot Motors, the premier locally owned and operated auto dealership in the heart of the Midwest, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.

As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.

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