Job Description

Job Description

Job Description

Description:

About Appellation
Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.?

Overview of Position:

The Turn Down Attendant at Appellation Healdsburg is the behind-the-scenes guardian of our guest experience, ensuring every room reflects the exceptional standards and attention to detail that define our property. This is an extraordinary opportunity to be part of the housekeeping team at one of Healdsburg's most distinguished properties, creating pristine environments and delivering the immaculate accommodations that support the region's genuine hospitality.

As a Room Attendant, you will play a vital role in executing the housekeeping standards and guest room preparation alongside the Housekeeping colleagues and leadership. You will be responsible for guest room cleaning, maintenance, and presentation during your shift and be accountable for room turnover, guest amenities, and maintaining luxury standards. Responsibilities include being actively involved in daily room cleaning processes, creating exceptional room presentations, maintaining the highest level of cleanliness and luxury standards, and supporting the premium hospitality experience that defines our brand.

Primary Duties and Responsibilities:

• Ensure exceptional housekeeping standards are maintained at all times, cleaning and preparing guest rooms with attention to detail and luxury presentation.
• Provide a heightened level of care while servicing guest rooms, looking for opportunities to add special touches when possible.
• Clean and service assigned guest rooms according to established standards and procedures, including making beds, cleaning bathrooms, removal of used items, maintenance of patio or balcony areas.
• Replace bed linens, towels, glassware, silverware, and amenities ensuring proper presentation and luxury standards are maintained.
• Refilling bathroom amenities and restocking water and guest room and bathroom amenities.
• Dust and polish furniture, fixtures, and decorative items in guest rooms and bathrooms.
• Clean and sanitize bathrooms including toilets, showers, tubs, sinks, mirrors, and floors using appropriate cleaning chemicals and procedures.
• Vacuum carpets, rugs, and upholstered furniture, and clean hard surface floors as needed.
• Replenish guest room amenities including toiletries, coffee, water, and specialty items according to brand standards.
• Inspect and report maintenance issues, damaged items, or safety hazards to housekeeping supervisor immediately.
• Maintain housekeeping cart organization and cleanliness, ensuring adequate supplies are available throughout shift.
• Respond to guest requests for additional amenities, towels, linens, or housekeeping services in a timely and professional manner.
• Coordinate with front office staff regarding room status, guest preferences, and special requests through proper communication channels.
• Follow all safety procedures when using cleaning chemicals, equipment, and when accessing guest rooms.
• Maintain accurate records of room assignments completed and report any discrepancies or concerns to supervisor.
• Ensure compliance with all hotel policies, procedures, and brand standards while maintaining knowledge of safety regulations and cleaning protocols.
• Support deep cleaning projects and special event preparation as assigned by housekeeping management.
• Assist with laundry operations including sorting, washing, drying, and folding linens when needed.
• Maintain storage areas in clean and organized condition, properly storing cleaning supplies and equipment.
• Handle lost and found items according to hotel procedures and report findings to housekeeping supervisor.
• Understand and follow proper procedures for accessing guest rooms, respecting guest privacy and security.
• Attend all mandatory meetings and training sessions as directed.
• Maintain professional appearance and standards that reflect the core values of the brand and its operating standards.
• Participate in daily shift meetings and housekeeping briefings.
• Support cross-training assignments required to support hotel operations.
• Perform other general tasks, including supporting other hotel departments, as directed by the Housekeeping Supervisor, Executive Housekeeper, or Director of Rooms.

Skills & Qualifications:

• Previous experience in hotel housekeeping, residential cleaning, or hospitality industry preferred. Experience in luxury hotel environment a plus.
• Daily on-premises presence required.
• Ability to work independently and manage time efficiently to complete room assignments.
• Physical ability to perform repetitive cleaning tasks and lift up to 50 pounds regularly.
• Physical ability to walk up and down stairs on a consistent basis.
• Excellent attention to detail and pride in cleanliness and presentation.
• Basic understanding of cleaning chemicals, procedures, and safety protocols.
• Ability to work a flexible schedule including morning, afternoon, weekends and holidays.
• Knowledge of luxury hospitality standards and housekeeping excellence.
• Ability to maintain levels of quality and cleanliness typically expected of a luxury resort.
• Detail oriented, organized and efficient, and safety minded.
• Good team player with positive attitude and strong work ethic.
• Passion for hospitality, trustworthy, and open to learning, developing, and growing both personally and professionally.
• Basic communication skills and ability to follow written and verbal instructions.
• Embrace standards—continually learn, adapt, and master housekeeping procedures and luxury presentation techniques.

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Stand and walk for extended periods of time, move between multiple rooms and floors throughout shift
• Bend, kneel, stoop, and reach frequently while cleaning rooms and bathrooms
• Lift and carry cleaning supplies, linens, and equipment weighing up to 50 pounds
• Push and pull housekeeping carts and vacuum cleaners
• Walk up and down stairs on a daily basis
• See and read cleaning instructions and identify areas requiring attention with or without vision aids
• Distinguish between different cleaning products and chemicals safely
• Work in various positions including standing, bending, kneeling, and reaching overhead
• Constant: standing, walking, bending, reaching, and repetitive use of hands, arms, and legs
• Frequent: lifting, carrying, pushing/pulling carts, kneeling, stooping, climbing stairs
• Occasional: heavy lifting, moving furniture, deep cleaning tasks

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Job Types: Part-time

Hourly Rate: $21.75

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