Join a team that makes a difference! At Conduent, we are committed to delivering essential services and solutions for major corporations and governments, positively impacting millions of lives. As a valued member of our team, you’ll have the opportunity to thrive in an environment that celebrates individuality and fosters growth. Virtual Customer Service Associate Are you passionate about helping others? We are seeking empathetic individuals with excellent communication skills to provide outstanding customer experiences through guidance on Supplemental benefits-related inquiries. Experience in customer service is a bonus, but not a requirement for success in this role. The starting pay rate for this position is $16.32 per hour, with: PTO accrued after 180 days of employment Health benefits including medical, dental, and vision available from day one Fully remote work capability Your journey begins with a required 3-week virtual training program followed by 2 weeks of Nesting. Attendance is mandatory throughout the training phase. What We Expect from You: Strong internet connection with 25 Download and 10 Upload Speed (check through speedtest.googlefiber.net) Ability to pass customer service and typing assessments Proficient problem-solving and multi-tasking skills A high school diploma, GED, or college degree Excellent communication abilities Willingness to work flexible hours, including weekends You will respond to a high volume of customer calls while maneuvering through multiple systems. A successful background check, which includes verification of education and previous employment, is necessary for this position. Sample Questions You May Encounter: I need to submit a reimbursement request; can you assist me? This is my first time logging in to the portal and I need my password reset. Can you help? I need assistance navigating your website. Can you provide support? Equipment and Workspace Standards: We provide all necessary equipment (computer, monitor, mouse, keyboard, headset, ethernet cord, power cables). Your workspace must meet the following: A reliable hardwired home internet connection A clear, distraction-free work area during office hours No unauthorized electronics or writing utensils in the workspace The application process is quick, taking less than 20 minutes: Complete basic profile information (2 minutes) Answer prescreen questions to ensure eligibility (3 minutes) Complete a typing test (2 minutes) Take a short assessment for role fit (10 minutes) Join Us! If you're looking to make a meaningful impact while working in a supportive environment that values innovative ideas, we’d love to have you on our team! Note: We are not hiring in specific states and metro areas, including but not limited to AK, CA, HI, MA, IL, MT, NY, WA, CT, and certain metro areas like Minneapolis, Chicago, NYC, and Seattle. At Conduent, we embrace diversity and are proud to be an Equal Opportunity Employer. We encourage applications from all backgrounds, including veterans and individuals with disabilities. While we do not mandate vaccinations, applicants must provide their vaccination status as part of their employment process where legally permissible. Conduent Commercial Solutions, LLC
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