Join to apply for the Coffee Shop FOH Supervisor role at Common Bond Bistro & Bakery 3 weeks ago Be among the first 25 applicants Position Summary Employment Type: Full-time Location: 3210 N Shepherd Dr, Houston, TX, 77018 Hours: 8 hour shift (flexible; includes mornings, evenings, weekends, nights, and holidays) Pay: $15.00 - $18.00 per hour FLSA Status: Hourly/ Non‑exempt TIPS Eligible Essential Duties & Responsibilities Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication. Maintain complete knowledge of baked goods and the menu. Supervise the front‑of‑house while upholding our standards of excellence and hospitality. Ensure positive guest service in all areas. Respond to guests’ complaints in a professional manner and take any and all appropriate actions to turn dissatisfied guests into return guests. Inform the General Manager of any foreseeable shortages before items run out. Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Develop employees by providing ongoing feedback and establishing performance expectations. Take orders from guests and pack all retail items and bread orders carefully and efficiently. Run food and drinks to customers in a timely fashion. Rotate stock using the FIFO method. Maintain good attendance and punctuality. Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security. Prepare and package food and beverages to our high‑quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift. Additional duties as assigned. Required Knowledge, Skills and Abilities Ability to learn quickly. Food handler’s and TABC certification where required by local and state health code regulations. Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal skills. Ability to work as part of a team. Ability to build and maintain relationships. Ability to lift up to 50 lbs. Reports to General Manager Work Schedule 8 hour shift, flexible schedule including mornings, evenings, weekends, nights, and holidays. Supplemental Pay Tips Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount #J-18808-Ljbffr Common Bond Bistro & Bakery
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