Job Description

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Position Title: Director of Patient Relations & Events

Classification: Full Time (40 hours/week) 

Reports to:  Vice President of Finance and Business Operations

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Job Requirements  

· Bachelor’s degree

 - Preferably in Social Work, Child Life, or related field

· Must be proficient in or willing and able to learn Salesforce, Microsoft Office Suite, and inventory procedures 

· Detail oriented and ability to multitask 

· Have a positive attitude that ensures that all who visit, support, or engage with Dragonfly know they are appreciated, welcomed, and cared about. 

· Able to work well with children and families 

· Maintain ethical boundaries with patients and families 

· Be able to work with and for a variety of people from all walks of life without discriminating against people based on race, creed, religious affiliation, or sexual orientation. 

· Able to work flexible hours, including evenings and weekends, as necessary. 

· Must be willing to submit to a background check, sign a confidentiality agreement

· Understanding of the confidential nature of the information available to the position.

· Be willing to work from Farmer Family Dragonfly Center.

· Excellent interpersonal, listening, and written communication skills.

Job Responsibilities  

· Patient Events 

 - Coordinate all ticket donations

 - Submit in-kind donations to accounting 

 - Enter events into Salesforce 

 - Manage event ticket distribution 

 - Evaluate family requests to participate in events 

 - Assist families with patient event portal 

 - Plan and execute various events for Dragonfly families both at The Landing, Farmer Family Dragonfly Center, and off-site locations 

 - Work with Director of Programs on larger events and projects such as Summer Bash, Holiday Party, and Adopt a Family 

 - Manage Dragonfly suite at Heritage Bank Center

 - Coordinate volunteers for patient & family events

· Inventory Management 

 - Manage Dragonfly’s inventory system for patient and hospital gifting 

 - Enter new donations into inventory and ensure the database is up to date

 - Complete year end process of inventory in June of each year along with VP of Finance and Business Operations

· Hospital Support

 - Assist Director of Programs with hospital support requests as needed, including:

 - Delivering needed supplies to the hospital

 - Responding to specific requests from hospital staff in a timely manner

· Communication

 - Responding to specific requests from hospital staff in a timely manner

 - Assist with regular survey to gather feedback from families served

 - Assist with information to be included in family newsletters

· Fundraising Events

 - Assist Director of Events choose a Dragonfly family representative for fundraising events

 - Assist VP of Development with Year End Appeal letter including:

 - Choosing a Dragonfly family to write year end appeal letter

 - Reviewing year end appeal letter for corrections

 - Assist VP of Development with Annual Report for the patient and family articles

 - Assist Director of Marketing and Communications by providing updates to patient and family information on the website

Please apply by emailing a resume and cover letter to Hannah Hopkins at h.hopkins@dragonfly.org

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