About the Role:The Medical Receptionist 1 at Shore Gastroenterology plays a crucial role in ensuring the smooth operation of the front office and providing exceptional service to patients. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for the efficient functioning of the healthcare facility. The Medical Receptionist will serve as the first point of contact for patients, creating a welcoming environment and addressing inquiries with professionalism and empathy. Additionally, this role involves coordinating with medical staff to facilitate patient flow and ensure that all administrative tasks are completed in a timely manner. Ultimately, the Medical Receptionist contributes significantly to the overall patient experience and the operational success of the practice.Minimum Qualifications:High school diploma or equivalent.Previous experience in a medical office or healthcare setting.Proficiency in using electronic health record (EHR) systems.Preferred Qualifications:Certification in medical office administration or a related field.Experience with billing and insurance processes.Bilingual skills are a plus.Responsibilities:Greet patients and visitors in a friendly and professional manner.Manage appointment scheduling and confirm patient visits.Maintain and update patient records and ensure confidentiality.Answer phone calls and respond to patient inquiries effectively.Coordinate with healthcare providers to ensure smooth patient flow.Skills:The required skills for this position include strong communication abilities, which are essential for interacting with patients and healthcare professionals daily. Organizational skills are vital for managing appointments and maintaining accurate patient records, ensuring that the office runs efficiently. Attention to detail is necessary when handling sensitive patient information and processing documentation. Preferred skills, such as familiarity with billing and insurance, enhance the receptionist's ability to assist patients with their inquiries and streamline administrative processes. Overall, a combination of these skills ensures that the Medical Receptionist can provide high-quality support to both patients and the medical team.
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